Customer Service Engineer
Part Time Permanent
Advisor
United Kingdom
Livestock Management
TBC
05/08/2019
DW/NFU
02/09/2019

Description

JOB PROFILE

 

 Customer Service Engineer UK

 

 

 

Reporting To:

 

Technical Support Manager UK, Ireland & Germany

 

Key Associations:

 

 Technical Team Europe.

 

Job Purpose:

 

This position is responsible for providing an excellent telephone - based and face-to-face technical support and advice to customers of the  branded products. Working closely with the European Technical Support team to deliver first class support to all cow monitoring solutions of branded products.

 

Location:

 

Home based with extensive travel, predominately UK with occasional overseas visits.

 

Key Responsibilities

 

  • To accompany the dealer with on farm field support to a specific distributor

  • To ensure the distributor is connected and understands our online platform H. To give service call support to our dealer network via our online platform.

  • To ensure our  Brand is supported with superior customer service to end user and field staff.

  • To be the interface between the Installers/ technical service.

 

 

Essential Skills and Work Experience

 

  • Excellent customer service skills, ensuring that customer’s expectations are exceeded
  • Excellent P.C. and technology skills  
  • Excellent written and verbal communication skills, including good influencing skills
  • Excellent levels of customer empathy and problem solving skills
  • Knowledge of the Agricultural sector, specifically cow herds, including working practices and legislation
  • Experience of a customer services role in a sales-based environment

NB preference will be given to candidates with Strong IT ,technicaal skills and Dairy/ Cow knowledge

 

 

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